What Makes Hospice so Beneficial to Families?

By Anna Grande, Communications & Marketing Intern

Hospice is a word that has a variety of meanings to different people. It can spark misconceptions of what it really is and how it helps patients and families. Discussing hospice can be a taboo for many families. There are wide-ranging notions of what hospice care is and what it entails, and people who have never experienced its benefits may be unfamiliar with it.

Some families may be reluctant to seek outside help, while others might not know when to begin the conversation. People might associate hospice with “giving up” in the face of a late-stage illness. As unknown as hospice can be, it’s never too early, or too late, to learn more and look at all options for managing the care of a loved one.  

I was unfamiliar with the services that patients and families receive when I started my internship with the Niagara Hospice communications department. Within a few days, I quickly learned more about the mission from speaking to the staff. Now I have a greater awareness of the importance of hospice and the wonderful impact it has on communities across Niagara County. 

The mission is to provide symptom management to patients while enhancing quality of life for families and caregivers through comprehensive guidance and personalized support. 

Comfort is the primary objective. When patients are admitted, it does not mean they have to leave the home. Hospice meets you where you need the help. If the home is the best environment to manage care and maximize quality of life, then hospice comes to the home. Most patients receive Niagara Hospice care in their own homes. Hospice is not only helping loved ones by managing their symptoms, but it also helps alleviate stress on the family.

“Hospice means we’ve given up.” This can be an understandable feeling. How long have you been taking care of your loved one? It can be a full-time job that leads to caregiver fatigue. Hospice helps you manage that care and allows you to focus more time on the family. You are not giving up; rather, you are recognizing that your loved one needs the best care possible.  

For example, Sue, from Lockport, received help from Niagara Hospice for her husband who had Alzheimer’s disease for many months. She had been caring for him for almost 10 years, and it took a tremendous toll on both of them. Her husband needed her to be by his side and continue to love and be with him. The hospice care team was able to give them more quality time together due to all the services they provided. 

Whether it is for a few weeks or up to six months, Niagara Hospice sees the value in supporting the whole family. The care teams do everything they can to preserve the sense of togetherness, reduce the caregiver burden and help maximize their precious time together. 

If you do some research and talk to others who have experienced hospice, you will see how significant the services are in enhancing quality of life. The Niagara Hospice family of professionals takes great pride in caring for every family’s unique circumstances, and they will always put your family first when you call.  

Family of Professionals Caring for Niagara County Families

Caring for a terminally ill loved one presents many challenges. When families seek comfort and symptom management during end-of-life care, they can always turn to Niagara Hospice.

Niagara Hospice staff and volunteers don’t want to see families and caregivers struggling to manage the daily care of their loved one. We are ready to support your needs at any time to help keep patients comfortable at home. 

The hospice care teams provides specialized care, personalized support and comprehensive guidance to patients, families and caregivers. Families benefit from extensive support from our dedicated, compassionate team of doctors, nurses, social workers, spiritual counselors and aides. They work with family physicians to alleviate pain, symptoms and caregiver stress. Our goal is to admit patients earlier in the illness process to provide care, comfort and quality of life. Patients and families receive the full attention of our team that manages symptoms and eases pain.

Our cross-disciplinary care team helps keep Niagara County residents with late-stage illnesses comfortable wherever home is. Care and support services are provided in patients’ and caregivers’ homes, our partner facilities and contracted facilities in Niagara County. You can see the list of locations here.

Each year, we care for more than 750 patients who are faced with a prognosis of six months or less; and we can provide services for up to 12 months for strictly Medicaid recipients. We care for many different late-stage diagnoses, including the following:

  • Heart disease
  • Lung disease
  • Cancer
  • Alzheimer’s disease
  • Dementia
  • Renal disease

There are numerous symptoms, or “triggers,” that can lead to an evaluation for hospice care eligibility. Common signs that can prompt a call to a Niagara Hospice admissions nurse are:

  • Frequent falls or infections
  • Frequent hospitalizations or emergency room visits
  • Unexplained weight loss or loss of appetite
  • Shortness of breath
  • Requiring more assistance with daily living activities

Hospice is a benefit every patient deserves. No one is denied access to care due to ability to pay. If you have a loved one with a terminal illness, contact us sooner so our care team can come to you and help maximize quality of life. We take great pride in delivering expert, compassionate care and personalized support so that there are never any regrets.

Most referrals start with a call from family members. Anyone from a relative to health care provider or patients themselves, can refer a patient by calling our admissions nurses at 439-4417 or filling out a form at NiagaraHospice.org. When we receive a referral, our nurses respond promptly to set up an evaluation and determine eligibility. Even if a patient is not eligible, we can refer to other community resources and will continue to follow up with the family.

Hospice and Dementia – Providing Comfort, Dignity and Care with a Difficult Diagnosis

A diagnosis of dementia can be difficult to hear, not only for the individual affected, but also for their loved ones and caregivers. Diseases like Alzheimer’s, Parkinson’s, Huntington’s and other related dementia conditions  are irreversible and have no cure or treatment, and as dementia progresses, patients often lose their memory, ability to engage and hold a conversation or even achieve activities of daily living on their own. 

The most prevalent diagnosis in older persons today is dementia and Alzheimer’s disease, according to the National Council of Certified Dementia Practitioners, and the sixth-leading cause of death in the United States, affecting more than 5.7 million people. Fortunately, Niagara Hospice understands not only the difficulties with dementia care, but also the related conditions and health concerns that can arise, and offers specialized care to help those affected and their family members and caregivers. 

Defining Dementia

Dementia, speaking broadly, can apply to a number of different neurocognitive disorders. The most well known is Alzheimer’s disease, though Pick’s disease, Creutzfeldt-Jakob disease, Huntington’s disease and Parkinson’s disease are other common examples of dementia conditions. These diseases typically progress slowly over time, resulting in increasing difficulty with thinking, conversing and recalling memories that may evolve to include periods of irritability, inability to manage daily life activities such as bathing or dressing, and even loss of mobility or the ability to express one’s self.

Dementia alone can result in end-stage health conditions, but may also occur with other health concerns that can be complicated as a result of the neurocognitive condition. This may include diabetes, chronic obstructive pulmonary disease (COPD), congestive heart failure (CHF) or other conditions that may require daily medication to maintain. However, as memory and mobility are impacted by dementia, this can become difficult or impossible to maintain, leading to the need for additional care. The NCCDP says that 80 percent of patients now living in assisted living or skilled nursing facilities have some form of dementia – an indication of how prevalent and serious the condition can be in tandem with other underlying health issues. 

Identifying Hospice Eligibility in People with Dementia

Every case of dementia is unique, and with the perceived level of severity often fluctuating due to occasional “moments of clarity,” coupled with the condition’s progressive nature, it is often difficult for caregivers to know when to seek end-of-life care for their loved ones. In an effort to help caregivers make these tough decisions, multiple tests have been created to determine the severity of the condition. One such test is the Flacker Mortality Index – a practical approach to identifying mortality-related factors in people requiring long-term care. 

Measuring factors such as functional ability, weight loss, shortness of breath, difficulty swallowing, age and body mass index, the Flacker score has been applied as a method of determining how likely a person with dementia is to pass away within the next year.

Another reliable dementia evaluation test, the Functional Assessment Staging Test (FAST), is focused on mapping the progression of dementia, specifically for individuals with Alzheimer’s disease. This test includes both the severity and declination of observed symptoms in each patient as well as the overall prognosis at each stage. For people determined to be within six months of their end of life, hospice care is an option. 

An Expanded Approach to Dementia Care for Families

Over time, dementia takes a toll on anyone involved in caring for a loved one living with the range of symptoms and behaviors that the condition presents, but the stress of being a caretaker is often the most difficult road to navigate during these challenging times. 

That is why Niagara Hospice continues to invest in dementia care certifications for staff and increasing aide hours in home care for patients and families.. The dementia care program is focused on the entire family and caregiver unit  to improve the quality of life for those feeling the often overwhelming effects of dementia – both the individuals suffering from it and their families.

“Too many patients who are suffering with dementia are lacking the proper care and support that they deserve to receive to maintain a good quality of life,” said Danielle Burngasser, Vice President of  Hospice Clinical Operations. “Our dementia care approach  aims to reduce the suffering that arises from dementia symptoms, including agitation, restlessness and confusion, and it strives to reduce the daily stress and fatigue that families and caregivers experience.”

One of the methods Niagara Hospice has employed is multi-sensory therapies that rely on sounds, sights and scents to engage and calm patients and elevate their moods, especially during meals and bedtime when stress can spike for everyone involved in daily care. This approach incorporates a variety of prompts with music, photos and videos preferred by patients y in a tailored fashion that works with each patient’s unique needs and interests, as well as their physical and mental capabilities. This model was pioneered by the Dr. Govind Bharwani at the Hospice of Dayton, and the use of these complementary therapies over time has shown improved recall in dementia patients. 

Preparing for Future Dementia Care Needs

Niagara Hospice recognizes the importance of constantly staying apprised of the latest best practices and therapy techniques surrounding dementia care to improve our understanding and application of dementia care. The clinical staff pursues continuing educational opportunities to enhance our expertise in dementia care,  not only for the many people in our communities across Niagara County suffering from this condition , but also for all the people who will one day receive this diagnosis and face the daily challenges with their loved ones as well. 

Approximately 5.7 million Americans currently live with some form of dementia, and with life expectancy estimated to rise in coming years due to advancements in medical technology and treatment options, that number is projected to grow substantially. In fact, the American Speech-Language-Hearing Association reported on a study done for the American Academy of Neurology that projects the number of Americans ages 65 or older with dementia will reach 13.8 million by 2050.

At Niagara Hospice, we see this as an opportunity to continue creating dignified, personalized care plans  for those affected, and we remain fully committed to being expert caretakers to every single person struggling with any form of dementia – today and in the future. 

In addition to being on the front lines of this important work, we also know that the growing numbers of people affected by dementia will also add to the responsibilities of at-home caregivers. While providing support and caring for your loved ones during times of difficult illness can often be extremely gratifying, some caregivers experience increased stress over time that can lead to fatigue and anxiety, a state described by the American Hospice Foundation as “caregiver burnout.” 

This phenomenon is totally natural, as the role of caregiver almost always comes with a level of stress that is inherently greater than that of someone going about their normal lives. We understand that sometimes caregivers just need a little break, which is why Niagara Hospice offers dementia care as part of our respite services. This program provides short-term care, of up to five days, to take on the responsibilities that families and caregivers so selflessly take on themselves. Self-care for family members or caregivers is just as important as providing care for a loved one with dementia, and with respite care, Niagara Hospice helps caregivers find time to care for themselves and maintain their quality of life. 

Here for Niagara County Families Now and Always

At Niagara Hospice, our primary focus is the dignity of those under our care. Whether we are providing specialized care to an individual affected by dementia or offering personalized support to families and caregivers faced with the challenges of a loved one’s late-stage illness, we believe that everyone in Niagara County has a right to receive respect, comfort and the best possible quality of life during hospice care. 

For more information or to make a referral, call 716.439.4417 or visit our Admissions page.

Niagara Hospice is Only Hospice in WNY with ACHC Accreditation

After completing a comprehensive review, the Accreditation Commission for Health Care (ACHC) has granted Niagara Hospice accreditation for its operational efficiency and health care provider excellence to patients and families. The national agency, based in North Carolina, bestowed the certification upon the organization for another three years through 2023.

   For 32 years, Niagara Hospice has provided comprehensive end-of-life care, symptom management and caregiver relief for Niagara County residents, families and caregivers facing any type of terminal illness. Each year, the organization provides care, support and guidance for nearly a thousand families in a variety of settings, including family homes, skilled nursing facilities and hospitals.

   The ACHC accreditation demonstrates an organization’s dedication to high-quality care, adherence to industry regulations and best practices, and ability to advance continuous improvement in all aspects of patient and family care services, support and education. Staff performed many steps in the accreditation process that culminated with a multi-day onsite survey. The organization is the only hospice in Western New York with the ACHC distinction, earning it for the first time in 1999.

   “Attaining the ACHC accreditation represents a great accomplishment for our entire clinical staff. It is an honor that demonstrates the high caliber of our staff and our commitment to providing specialized care and personalized support to every Niagara County family facing a late-stage illness,” said Danielle Burngasser, RN, BSN, Vice President of Hospice Clinical Operations. “Our staff is very diligent in delivering the best care possible while also complying with all industry standards and regulations.”

Niagara Hospice House Expansion Opens to Patients

Niagara Hospice announced that the Hospice House expanded residential wing is now open to admit patients. After a year of construction, the six new residential patient suites brings the total at the facility to 16, the maximum allowed by New York State.
   “We are very pleased to open the new residential wing and admit our first patients this week, eliminating any additional waiting for placement for these individuals and their families,” said John Lomeo, President & CEO of Niagara Hospice. “The added suites are furnished for optimal comfort and convenience like the original wing built 15 years ago, and our staff is ready to care for more patients. Thanks to the incredible community support we received over the last year, we are grateful to have completed this important project to enhance access to community care before the start of 2023.”
   With the large residential wing now having 60 percent more capacity, Niagara County hospice patients who need increased services or have an insufficient caregiver system at home will not have to wait any longer than necessary to be admitted to receive around-the-clock comfort care at Hospice House.
   “This is a special time for our longtime staff and new employees as we embrace the opportunities to provide specialized care and personalized support for many more families,” said Janet Ligammari, RN, Director of Hospice Facility Services at Hospice House. “We have always wanted the ability to admit more families, and now that this new wing is open, our staff stands ready to ensure each and every new family that enters the facility will receive the best care and attention throughout their most challenging times.”
   Since opening in June 2007, the facility has cared for more than 6,000 Niagara County residents and their families. The residential wing originally consisted of eight suites, and then it was expanded to 10 in 2010.  The general inpatient wing continues to operate with 10 suites designed for patients needing short-term medical monitoring and symptom management. Each suite receives 24-7 care from staff and features a sitting area and easy-chair sleeper. The facility also has gathering rooms, a kitchen, a chapel and a children’s game room.
   Hospice House is the only general inpatient and residential facility for hospice patients in Niagara County, and the general inpatient wing is one of just 12 facilities of its kind in New York State.
   For more information or to view an aerial video of the expanded Hospice House, visit NiagaraHospice.org/HospiceHouse.     

Vietnam Veterans of America Niagara County Chapter Place Holiday Wreath at Niagara Hospice


On December 16, the Vietnam Veterans of America Niagara County Chapter #268 and Niagara County Sheriff Michael J. Filicetti visited the Niagara Hospice campus for the annual laying of the wreath.

Gordie Bellinger and Norm Pearson led the ceremony at the Niagara Hospice Service Persons Memorial, which was dedicated in 2009 and features 115 Veterans, law enforcement members & first responders from Niagara County who served our nation and communities. For more information, click here to read the brochure.

Drive Against Diabetes (D.A.D.) Gives $50,000 to Hospice House Fall Campaign

On December 8, Drive Against Diabetes (D.A.D.) visited the Niagara Hospice campus to give a $50,000 donation to the fall appeal for two new automated dispensing system units at Hospice House. These units allow medications to be stored, accessed and dispensed near the point of care while controlling and tracking drug distribution. Consistent with the national prevalence of diabetes, Niagara Hospice in 2022 cared for 214 patients with diabetes or approximately 21% of all Niagara Hospice admissions were impacted by the disease.
   “Our organization was looking for an impactful way to assist older Niagara County residents with diabetes, and the opportunity to be a part of funding the new medication systems at Hospice House was a natural fit for us to address the needs of all hospice patients during end-of-life care,’ said Craig Schultz, Founder & President of Drive Against Diabetes. “As a fellow nonprofit organization in Niagara County, we are pleased to support Niagara Hospice this holiday season as they pursue their campaign goal of $100,000 for the two units.”
   “We are very appreciative of this generous gift from Drive Against Diabetes,” said John Lomeo, President & CEO of Niagara Hospice. “The interest that Craig Schultz and his foundation staff showed in supporting this essential medication system was inspiring to our staff. It is always such a wonderful gesture when another organization reaches out to help us with our fundraising campaign to ensure continued high-quality comfort care for Niagara County residents and their families.” 
   If you would like to support the campaign, please click here or call 716-439-4417. 

Fall Newsletter

To commemorate November as Hospice & Palliative Care Month, Niagara Hospice presents this organizational overview that outlines our end-of-life comfort care and support services, fundraising options, volunteer opportunities and careers to improve quality of life for Niagara County families during difficult times.