Palliative Care Program

Pathways palliative care program provides case management support and services to individuals living with serious and progressive illness. A nurse is always just a phone call away, 24/7. Improved quality of life is our number one goal. Make a secure online referral now to the Pathways Palliative Care Program or call us at (716) 304-1214.

Click here to see the Pathways feature story in the WNY Physician magazine (pages 5-6).

Click here to see the Pathways overview presentation.


Call us any time to ask about eligibility or make a referral at (716) 304-1214

Make a Secure Online Referral

"I was surprised to learn what services were available as well as the ability to reach out for assistance. They always followed up to ask what they could do and let me know what to be aware of. Pathways was recommended by our family doctor and we would have called sooner. "

William, North Tonawanda


Palliative Care

Individuals with a serious illness or health problem may benefit from palliative care. Palliative care is the total care of individuals with serious, often chronic illness. It emphasizes relief from pain and other distressing symptoms, integrates the physical, psychological, and spiritual aspects of patient care. Care is provided by an interdisciplinary team to patients living with a chronic, often progressive illness and their families.

The palliative care team works in partnership with the patient's physician to coordinate and case manage care at no additional costs to eligible patients. Palliative care does not replace primary treatment; it works together with the primary treatment individuals may be receiving to address their disease or illness. It can be provided at the same time as curative treatment. The goal is to prevent and ease suffering, reduce hospitalizations and trips to the ER, all while improving quality of life.

Palliative care from Pathways can ease symptoms and assist in dealing with:

  • Breathing problems

  • Constipation

  • Depression and exhaustion

  • Loss of appetite and nausea

  • Pain and other symptoms

  • Sleeping problems or fatigue

  • Spiritual and emotional issues

The Pathways program can also help with:

  • Education about disease/illness and decision making

  • Coping strategies

  • Coordination of health care and navigating the medical system

  • Advance care planning and planning for the future

  • Access to community support services

  • Support for family members


The Pathways palliative care program provides a team approach to patient-centered care. Our team members recognize and understand that knowing who the patient is and what their wishes are help improve the care we can provide to ease pain and other symptoms, as well as emotional suffering and stress.

Pathways services from experts in the field provide relief from distressing symptoms and can also help patients deal with side effects of medical treatments. Services are available through several insurance providers. Individuals may also choose to pay privately for Pathways services.

Pathways Eligibility Requirements

Individuals facing serious, progressive illness including, but not limited to the following conditions may be eligible.

  • Cancer, whether or not the patient is undergoing active treatment with radiation or chemotherapy

  • Chronic Obstructive Pulmonary Disease (COPD)

  • Congestive Heart Failure (CHF)

  • Progressive Neurological Disorders

  • Advanced Alzheimer's disease or other dementia

  • Repeated hospitalizations or ER visits

*Eligibility will be determined on referral.

(716) 304-1214

Make a Secure Online Referral

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