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Thu, Jan 22nd 2015 01:30 pm
Niagara Hospice Benefits Manager Consultant, Sue Hayden.
Niagara Hospice Benefits Manager Consultant, Sue Hayden.
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Did you know that Niagara Hospice offers benefits consulting for patients and families? Hospice services are a covered Medicare and Medicaid benefit. But when it comes to preparing to enroll for the Medicaid benefit especially, many families find it to be a daunting task. The paperwork involved can be overwhelming on a good day. Add the stress of caring for a seriously ill loved one or trying to find residential placement if they are unable to remain at home, the process then adds more anxiety to a family already stressed nearly to the limit.

Enter the Niagara Hospice Benefits Manager Consultant. Sue Hayden helps patients and families complete Medicaid applications and gather required information to make the process as fast and efficient as possible. Niagara Hospice created the Benefits Manager Consultant position in November 2013 to provide an easier method for families in need of the Medicaid benefit with the goal of easing some of the stress they are already dealing with, and to expedite the patient and family wishes for the care they want to receive. Sue said, "It's a stressful time for families. To have to deal with Medicaid and social services on their own is difficult. They appreciate having someone experienced there to help."

Sue has plenty of experience that make her more than qualified for the position. Before signing on with Niagara Hospice, she worked for 23 years at Niagara County Social Services - 15 of which she spent in the nursing home Medicaid division. Two of those years were spent working in local nursing homes processing Medicaid applications.

Sue says her primary objective is to serve as a liaison between the patient, family, and social services. She meets with families on a regular basis to explain the Medicaid program and answer any questions they have. She also works closely with Niagara Hospice social workers to gather necessary paperwork and forms before filling out applications.

Niagara Hospice social worker Heather Moeller, BSW said: "Having Sue on board has greatly assisted not only our patients and families, but the Hospice staff as well. This valuable resource allows us to help our patients and families with the Medicaid process with much more ease. Sue is there to answer questions, and provide some peace of mind during what is already such an emotional time."

Sue is undoubtedly an asset to the Hospice team, and her role of Benefits Manager Consultant is a highly used and appreciated addition to the Niagara Hospice Menu of Services. With regards to the work Sue does at Niagara Hospice, she says, "I love it. I thoroughly enjoy helping these people."


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