COVID-19 Visitor Information for Niagara Hospice House:

The safety of our patients, their families and our staff is of the utmost importance to Niagara Hospice. In an effort to keep everyone protected, our reception staff will ask a few questions to all visitors prior to entry into the Hospice House to visit. 

In addition, our staff will be taking temperatures when indicated. If you have any signs and symptoms of respiratory illness and/or fever, you may not be permitted to enter the facility.

**Please note: During the Covid-19 pandemic, ancillary and complementary patient services, such as massage and music therapies, may be unavailable or limited for home care and skilled nursing homes. Patients, families and caregivers will be notified of any changes to the availability of these types of supplemental services as soon as possible or upon request.

 

The current visitation rules are outlined below:

Hospice House General Inpatient (GIP) Suites Visitation:

No visitation allowed for respite care patients - no exceptions. 


Visitation on the GIP unit will be permitted from 7 a.m.–10 p.m. with restrictions as below:  

  • Upon entry to Hospice House, the patient will need to designate 6 immediate family members who will be permitted to visit the patient. This list of will remain in effect for the entire admission and will not be permitted to be altered.
  • At any given time 2 of the designated 6 individuals will be allowed to visit. No more than 2 at a time will be allowed in at any given time and from this point forward no exceptions will be made to this rule. These visitors will need to be masked at all times and if not they will have to leave.
  • When it is determined by the Medical Director that the patient is actively end staging, there will be 1 designated person who will be allowed to stay overnight; this person will be required to be masked at all times. If not masked, they will have to leave. 

Hospice House Residential Visitation:

Visitation hours will be instituted immediately. They will be from 12 p.m.-3 p.m. and 6 p.m.-9 p.m.

 

  • Upon entry to Hospice House, the patient will need to designate 6 immediate family members who will be permitted to visit the patient.  This list of will remain in effect for the entire admission and will not be permitted to be altered.
  • At any given time, 2 of the designated 6 individuals will be allowed to visit. No more than 2 at a time will be allowed in at any given time and from this point forward no exceptions will be made to this rule. These visitors will need to be masked at all times and if not they will have to leave.  

We appreciate your patience during this time. It is our mission to ensure the health and well-being of all patients, families and staff.

                               

                                                                                                     

COVID-19 Update for Home Care:

**Please note: During the Covid-19 pandemic, ancillary and complementary patient services, such as massage and music therapies, may be unavailable or limited for home care and skilled nursing homes. Patients, families and caregivers will be notified of any changes to the availability of these types of supplemental services as soon as possible or upon request.

Niagara Hospice will conduct home visits as normal with the following precautions:

  • Clinical staff will contact each patient prior to each home visit to question if the patient or anyone in the home is currently showing signs and symptoms of a respiratory infection including fever, sore throat and/or cough.
  • If no one in the home is displaying any signs and symptoms of a respiratory infection the staff member will conduct the visit as usual.
  • If the patient/family has stated that there is someone in the home with active signs and symptoms of respiratory infection the staff member shall ask:
  1. Have they traveled internationally in the last 14 days to an area of high prevalence of COVID-19?
  2. Have they been in contact with anyone who is suspected to have or has been confirmed to have COVID-19?
  3. Do they live in a community where there is a known wide spread outbreak of COVID-19?

 

When it is determined that the patient or anyone residing in the patients home has a probability of being infected with COVID-19, the home care clinical staff will instruct the patient/family as follows:

  1. Separate themselves from other people and animals as much as possible (in a separate room with door closed)
  2. Wear a face mask in the presence of others


 - If a visit is required, the staff member shall:

  1. Conduct visits via telehealth, if able.
  2. Instruct the infected patient to don a mask prior to the staff member’s entry into the home. If the infected person in the home is not the patient, they should be instructed that they are not permitted to be in the same room as the Hospice staff member while they are in the home.
  3. The staff member shall don Personal Protective Equipment (PPE) to include a mask, gloves, eye protection and gown prior to entering the home.
  4. When visit is completed, the PPE must be removed and bagged for disposal and be left at the home for the family to dispose of.


- If staff members have suspicion of a patient having COVID-19, they shall immediately notify the patient's primary physician and their supervisor.

- The Vice President of Hospice Clinical Operations will notify the local health department of any suspected COVID-19 cases

- During this pandemic, volunteer activities have been suspended until further notice.

 

 

 

 

 

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